Skip to content
IT

FAQ – Frequently asked questions

How can I buy your products?

You can buy our extra virgin olive oil in a 500 ml bottle, a 100 ml bottle or a 3-litre Bag in Box. Or you can choose our Contrada Ingegnoso ceramic cruet together with the 3-litre Bag in Box. Browse our catalogue and discover our range of products.

Why did we choose the Bag in Box?

It is an innovative package made of a cardboard box and a single-use flexible bag with a handy dispensing tap. The bag sits inside the box and contracts as you use it, without letting air in, so it protects the product from oxidation as well as from light and oxygen. It is also light and easy to separate for recycling: follow the instructions on the box.

What payment methods do you accept?

We accept credit and debit cards, PayPal, Google Pay, Apple Pay, SEPA Direct Debit and bank transfer. In Italy you can also pay cash on delivery on orders up to €250, for €5 extra.

How are products delivered, and how long does it take?

We deliver to the shipping address you give us: by express courier in Italy (except Livigno and Campione d’Italia) and by Poste courier in the countries of the European Union (except the Canary Islands, Ceuta and Melilla).
In Italy delivery takes from 1 to a maximum of 3 working days, public holidays excluded, depending on the address. In the European Union it normally takes 3 to 5 working days from dispatch.
To protect the quality of our oil and prevent changes caused by temperature swings in couriers’ depots, we ship from Monday to Wednesday, public holidays excluded.
Orders received by 2 pm on these days ship the same day. Quality is our priority!

What happens if I am not at home for the delivery?

The courier makes up to two delivery attempts. If the delivery fails because of the Customer, the goods go back to the Contrada Ingegnoso warehouse: we refund the price of the products, keeping the shipping and return costs, or, if you prefer, we send them again with new shipping costs.

What should I do if the parcel shows signs of damage?

We recommend checking the packaging carefully when it is delivered. If there are signs of damage, you can refuse the parcel or accept it with reservation, and let us know as soon as possible, with a photo if you can, at support@contradaingegnoso.com: damage in transport before delivery is borne by us.

How are shipping costs calculated?

Shipping costs are calculated automatically from your order and the shipping address.
In Italy shipping is free from €89. Below that it costs from €7 (up to 2 kg), with €1 more in Sicily, Calabria and Sardinia and €5 more in remote areas.
We also ship to the European Union by Poste courier: the cost depends on the country and the weight, and you can see it in the cart. Shipping is free from €149 to every country except Bulgaria and Cyprus; to these two countries and to the Balearic Islands, the Azores and Madeira it is always charged.
Cash on delivery is available in Italy only, on orders up to €250, for €5 extra; the surcharge does not apply when you collect your order from us.

What if a delivery does not arrive or there is a problem with my order?

If there is a problem with your delivery or your order, please contact our customer service at support@contradaingegnoso.com and we will be happy to help you sort it out.